Refund policy

Return & Refund Policy

At Silver Sage Glass, each stained glass piece is handcrafted with care and attention to detail. Due to the handmade nature of our artwork, all sales are final.

Returns & Exchanges

We do not accept returns or exchanges for change of mind, personal preference, or other reasons unrelated to an error or problem with the order.

Please review product descriptions, dimensions, photographs, and details carefully before purchasing.

Damaged or Incorrect Orders

We take great care in packaging our stained glass artwork for shipment. However, we understand that damage can occasionally occur during transit.

If your order arrives damaged or you receive an incorrect item, please contact us at studio@silversageglass.com within 48 hours of delivery.

Please include:

Your order number
Photographs of the damaged or incorrect item
Photographs of the packaging, including the shipping box

Please retain all original packaging until the issue has been reviewed.

We will evaluate the situation and work with you toward an appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances and availability of the artwork.

Custom Commissions

All custom stained glass commissions are final sale once the design has been approved and production has begun.

Because custom pieces are created specifically for each customer, cancellations, returns, and exchanges are not accepted after production begins, except where required by applicable law.

Handmade Characteristics

Natural variations in glass color, texture, transparency, and light reflection are part of what makes each stained glass piece unique. These characteristics are not considered defects.